Available when ticket, chat, or email isn’t the right fit.
Call the desk
IonSwitch
Reach the people
HERE TO HELP
Reach the people
who run the floor.
Start with a ticket, live chat, or email. Phone is available when you need it. General support is 9am–5pm; our NOC watches urgent infrastructure around the clock.
START HERE
Ticket, chat, then email.
These three get to the team fastest. Use a ticket when you want a record. Use chat for a short question. Email works when you already know what to send.
-
01 / TICKET
Open a support ticket.
The best path for billing, existing services, colo questions, and anything that needs a paper trail. Existing customers can attach the account; new customers can still submit.
Open a ticket -
02 / LIVE CHAT
Talk with us in the window.
Good for a quick check on availability, a plan question, or pointing you to the right next step. If nobody is at the desk, leave a message and we’ll follow up.
Start a chat -
03 / EMAIL
Write [email protected].
Use email when you already have details, attachments, or a longer note. For network operations use [email protected]. For abuse reports use [email protected].
Email support
EXISTING SERVICES
Login to the right panel.
The client portal, VPS panel, and DCIM each have their own login.
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CLIENT PORTAL
Orders, invoices, and tickets.
The billing and support portal at clients.ionswitch.com.
Client Portal -
CLOUD VPS
Manage your instances.
Rebuild, reboot, and work in the Cloud VPS panel at vps.ionswitch.com.
Manage VPS -
BARE METAL
Power and hardware.
Dedicated servers in the DCIM panel at dcim.ionswitch.com.
Manage Metal -
COLOCATION
Cabinets and remote hands.
Colocation space and equipment in the same DCIM panel at dcim.ionswitch.com.
Manage Colocation
Policies and common questions live in the billing portal knowledgebase.
Browse articles600 W Appleway Ave. Tours are by appointment — start with a ticket.
See the facilityHOURS AND URGENCY
A daytime desk,
and a NOC that doesn’t sleep.
Standard requests are handled 9am–5pm, Monday through Friday. Urgent infrastructure issues are watched 24/7/365.
9am–5pm, Monday–Friday
Sales questions, new orders, billing, and most tickets. Live chat is staffed with this desk. If you write after hours, we’ll pick it up the next business day.
24/7/365
Platform and facility issues that cannot wait — power, network, or a service that is down. Open a ticket and mark it urgent, or call if you cannot reach the portal.
BEFORE YOU WRITE
A few things
worth knowing.
Already a customer?
A ticket tied to your account is the cleanest start.
What’s the fastest way to reach you?
Open a ticket for anything that needs a record or follow-up. Use live chat for a short question during general support hours. Email [email protected] if you already have the details written down.
Do I need an account to open a ticket?
No. Existing customers should log in first so the ticket attaches to the right services. New customers can still submit from the ticket form.
When should I call?
After ticket, chat, or email, or when a service is down and you cannot reach the portal. Call +1 (888) 801-IONS. The 24/7 NOC is for urgent infrastructure, not general sales questions.
Where are you located?
CDA01 is at 600 W Appleway Ave, Coeur d’Alene, Idaho. Open the address on OpenStreetMap, or read the facility page before you ask about a tour.
KVM cloud VPS starts at $3.50/month on NVMe in CDA01.
Explore cloud VPS BARE METAL Or a whole machine.Dedicated servers start at $49/month, on the same floor.
Check server inventory COLOCATION Bring your own hardware.Single-server colocation starts at $49/month.
Explore colocationREADY WHEN YOU ARE.